FAQS


The Work

All work is made in my studio in Carrboro, NC. I am a one person studio with an occasional helper. All work is precious metal. White metal is my own alloy of sterling silver and palladium (white gold). Yellow metal is 14KT, 18KT and/or 24KT gold. Main techniques are traditional fabrication and cloisonne enamel. If you want to learn more about me: 
https://www.jamescarterstudio.com/about-us/

Orders

Your order will be shipped within 2 weeks of your payment. If there is a rush on something, I will do my best to make it happen. All work is packaged in a gift box with my information enclosed.

Shipping

All orders ship for free. I ship two ways - USPS and Fedex Ground. USPS will ship to a P.O. box, Fedex will not. If no preference is given, I will use whichever is convenient that day. Both services have complete tracking services. Please note: I am not responsible for lost or stolen packages, unless insurance is added for an additional cost. 

Breakage and Returns

I stand behind my work. If for any reason you are not happy with your purchase, you may return it for a complete refund within 10 working days. Please contact me by e-mail at info@jamescarterstudio.com before returning item. If a piece is broken, I will fix it for free. This warranty is good for as long as you own the work. Work that has been worn out or damaged will be evaluated for repair costs after I have examined it. Repair charges, if they occur, are always kept at a minimum. 

Care for the Work

I keep it simple. If you want a higher lustre on you work, use a piece of #0000 steel wool with soapy water. Pass over the piece lightly. If you want to retain the satin finish, use a sponge with a Scotch-Brite side and soapy water.